FAQ's
Doing Business with Stone Temple Coffees
Stone Temple Coffees offers a unique branding experience with our customers. We provide a lush, rich and vibrant view of the coffee world which combines both the beauty of old-world mystery with today’s modern technologies. Our branding style can be instantly recognized with our customers and brings forth more new coffee connoisseurs each and everyday. With an evolving world, the search for new coffee trends has never been higher. Stone Temple Coffees, is in tune with the today’s generation of coffee consumers. Our branding style has been designed to allow for modern investors to have opportunity to invest with a trend setting coffee company.
Our Business Platforms
Looking for the right brand of Coffee to boost your business and sales? We offer assistance to all types business and encourage. We have promotional incentives and payment plans available for interested clients. We can also customize our branding to work with your business. Feel free to reach out to us to find out more.
Delivery Rates and National Sales
We offer free delivery to commercial businesses in Prince Edward County with a minimum purchase of one case of coffee or 12 bags equivalent. Quinte, Trenton, Napanee and Kingston districts we offer free delivery based on two cases or more. Toronto, Ottawa, Montréal and surrounding businesses in those regions can contact us for our distribution partners.
All other businesses outside of Ontario can contact us for a list of our distributors or for franchise inquiries.
International Sales
We are currently open to sales across North America. All of our coffee is USDA Certified Organic OCIA. Please contact us to find out about our products reaching your destination. We also provide several types of business platforms to custom fit your location of business.
Types of payment we accept
We accept Mastercard, Visa, Debit Visa and Paypal. We also accept American Express payment through Paypal (no Paypal account required). Our wholesale customers can request to pay by email money transfer. We never store your credit card information on our servers. All transactions go through our secure merchant services provider. If you prefer, you can also make a credit card payment by phone. For businesses, in addition to the above payment methods, we also accept business cheques, electronic fund transfers and email money transfers. Your order will ship once your cheque has cleared or your bank transfer has been received.
Sponsorship and Donations
Due to an abundance of requests, we're unable to take on every applicant we speak with, however, we strongly encourage those who are interested, in submitting their requests to us directly.
Stone Temple Coffees reviews influencer requests during the first week of each quarter.
If your request is approved, you will be notified by telephone during the second week of the quarter. This is the only time that influencer requests are reviewed and approved.
When the time is right we can reach back out and really get the ball rolling! Thank you for your interest in working with us, we hope to talk with you soon!
Fundraising for schools and sports teams?
Our coffee is available at special prices to help you raise those much needed funds. Contact us at info@stonetemplecoffees.com to find out the details.
Free Local Delivery
In recent events of COVID19 we are providing our community of Prince Edward County with direct free delivery for customers wishing to purchase our coffee. Click the Free Local Delivery icon for more information.
More Information
Tracking Your Parcel
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information within 2 business days of your order being placed, please contact us at (613) 920-7694 or send us an email through our Contact Us page.
All orders ship within 1 business day of the order being placed. Typically, if the order is placed before 2 p.m EST, the package will ship out the same day. This time is estimated and is subject to change during the holiday season (November-January).
How long it takes for Your Parcel to Arrive.
For any order shipping within the Canada will take between 2-5 business days to arrive
For any order that is shipping Internationally, it is expected to take between 2-4 weeks to be delivered.
All orders ship within 1 business day of the order being placed. Typically, if the order is placed before 2 p.m EST, the package will ship out the same day. This time is estimated and is subject to change during the holiday season (November-January).
Once the order is processed and shipped, keep an eye out for your shipping confirmation with Canada Postal Service tracking link. It's important to be sure the email address you've entered at checkout it correct and a valid address. The tracking information may take up to 8 hours to develop details, so check back periodically.
Please feel free to contact us with any questions, or if the link does not generate details after 24 hours - We're happy to help find your order and make sure we get your tracking/order information to you.
Customs and Fees
We are unable to account for any additional customs/shipping fee's incurred after we ship the package from our facility, as customs fees will vary and differ from place to place. We charge the required amount during the checkout process but are unable to request the additional charges as those are in place through your countries customs, specifically.
Brand Ambassador Requests
If you are interested in becoming a future Brand Ambassador for us, please feel free to contact via email. We will take consideration towards those showing qualified interest.
Careers with Stone Temple Coffees
Corporate Career development and expansion is in the works for our company and we are looking for talented individuals. If you feel you might be the right fit for our company, please submit us your resume to the following email address: info@stonetemplecoffees.com
Franchising Opportunities
We have taken the initiative for 2020 to begin phasing for a line of Stone Temple Coffee Shops beginning in 2022 for locations throughout North America. Please contact us for more information and company investment opportunities.
Sustainable Packaging for 2021 - Release date TBA
“Biodegradable” is a catch-all term and does not have the same meaning as “compostable”. The term “biodegradable” is misleading to consumers and falsifies the belief the item is made from organic matter and therefore compostable. This is not the case.
This isn’t your typical “biodegradable” pouch. Our competitors’ bio pouches are made from petroleum-based plastics with enzyme additives to accelerate degradation. While these may degrade faster than traditional plastics, they are not decomposing; they break down into smaller and smaller pieces, becoming microplastics polluting our water and food.
This packaging that can compost in ~ 8-12 months. Our compostable materials are verified by a third party to be home compostable, industrial compostable, or both.
All of the films and inks in the compostable lineup are certified home compostable.
For now, this product is only allowed in your home or backyard composts or specialty private facilities.
Unfortunately, you can't place this product in your green bin as it will be sorted into landfill - that's right, this pouch looks so much like traditional flexible pouches that recycling centres can't tell the difference! However, recent legislative activity shows promise in the future of compostable packaging thanks to the implementation of standard practices.
Ontario Made Program
We are apart of the Support Ontario Made Program for more information on this program be sure to visit their Website: Support Ontario Made
By simply buying Ontario Made products, you will be directly supporting the thousands of manufacturers, retailers, and their employees across the province. This helps us grow a stronger economy for Ontarians. It's time for us to stand up and celebrate Ontario manufacturers and Ontario made products.
Powered by Canadian Manufacturers & Exporters (CME), Ontario Made brings together manufacturers, retailers, and consumers to celebrate all the great things made right here. Join us on our journey as we promote the very best coffee that this province has to offer.
