FAQ's

Doing Business with Stone Temple Coffees

Stone Temple Coffees offers a unique branding experience with our customers. We provide a lush, rich and vibrant view of the coffee world which combines both the beauty of old-world mystery with today’s modern technologies. Our branding style can be instantly recognized with our customers and brings forth more new coffee connoisseurs each and everyday. With an evolving world, the search for new coffee trends has never been higher. Stone Temple Coffees, is in tune with the today’s generation of coffee consumers. Our branding style has been designed to allow for modern investors to have opportunity to invest with a trend setting coffee company.

 

 Our Business Platforms

Looking for the right brand of Coffee to boost your business and sales? We offer assistance to all types business and encourage. We have promotional incentives and payment plans available for interested clients. We can also customize our branding to work with your business. Feel free to reach out to us to find out more. 

More Information 

 

Delivery Rates and National Sales 🇨🇦

We offer free delivery to commercial businesses in Prince Edward County with a minimum purchase of one case of coffee or 12 bags equivalent. Quinte, Trenton, Napanee and Kingston districts we offer free delivery based on two cases or more. Toronto, Ottawa, Montréal and surrounding businesses in those regions can contact us for our distribution partners.

All other businesses outside of Ontario can contact us for a list of our distributors or for franchise inquiries. 

 

International Sales 🇺🇸🇲🇽

We are currently open to sales across North America. All of our coffee is USDA Certified Organic. Please contact us to find out about our products reaching your destination. We also provide several types of business platforms to custom fit your location of business.

 

 Types of payment we accept

We accept Mastercard, Visa, Debit Visa and Paypal. We also accept American Express payment through Paypal (no Paypal account required). Our wholesale customers can request to pay by email money transfer. We never store your credit card information on our servers. All transactions go through our secure merchant services provider. If you prefer, you can also make a credit card payment by phone. For businesses, in addition to the above payment methods, we also accept business cheques, electronic fund transfers and email money transfers. Your order will ship once your cheque has cleared or your bank transfer has been received.

 

Sponsorship and Donations

Due to an abundance of requests, we're unable to take on every applicant we speak with, however, we strongly encourage those who are interested, in submitting their requests to us directly.

Stone Temple Coffees reviews influencer requests during the first week of each quarter.

If your request is approved, you will be notified by telephone during the second week of the quarter. This is the only time that influencer requests are reviewed and approved.

When the time is right we can reach back out and really get the ball rolling! Thank you for your interest in working with us, we hope to talk with you soon!

 

Fundraising for schools and sports teams? 

 Our coffee is available at special prices to help you raise those much needed funds. Contact us at info@stonetemplecoffees.com to find out the details. 

 

Free Local Delivery 

In recent events of COVID19 we are providing our community of Prince Edward County with direct free delivery for customers wishing to purchase our coffee. Click the Free Local Delivery icon for more information.

Local delivery   More Infomation

 

 Tracking Your Parcel

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information within 2 business days of your order being placed, please contact us at (613) 920-7694 or send us an email through our Contact Us page.

All orders ship within 1 business day of the order being placed. Typically, if the order is placed before 2 p.m EST, the package will ship out the same day. This time is estimated and is subject to change during the holiday season (November-January).

 

How long it takes for Your Parcel to Arrive.

For any order shipping within the Canada will take between 2-5 business days to arrive

For any order that is shipping Internationally, it is expected to take between 2-4 weeks to be delivered.

All orders ship within 1 business day of the order being placed. Typically, if the order is placed before 2 p.m EST, the package will ship out the same day. This time is estimated and is subject to change during the holiday season (November-January).

Once the order is processed and shipped, keep an eye out for your shipping confirmation with Canada Postal Service tracking link. It's important to be sure the email address you've entered at checkout it correct and a valid address. The tracking information may take up to 8 hours to develop details, so check back periodically.

Please feel free to contact us with any questions, or if the link does not generate details after 24 hours - We're happy to help find your order and make sure we get your tracking/order information to you.

Customs and Fees

We are unable to account for any additional customs/shipping fee's incurred after we ship the package from our facility, as customs fees will vary and differ from place to place. We charge the required amount during the checkout process but are unable to request the additional charges as those are in place through your countries customs, specifically.

 

 Brand Ambassador Requests

 If you are interested in becoming a future Brand Ambassador for us, please feel free to contact via email. We will take consideration towards those showing qualified interest.

 

Careers with Stone Temple Coffees

Corporate Career development and expansion is in the works for our company and we are looking for talented individuals. If you feel you might be the right fit for our company, please submit us your resume to the following email address:  info@stonetemplecoffees.com

 

Franchising Opportunities

We have taken the initiative for 2020 to begin phasing for a line of Stone Temple Coffee Shops beginning in 2022 for locations throughout North America. Please contact us for more information and company investment opportunities.