FAQ's

 Coffee Shops and Small Business 

Looking for the right brand of Coffee to boost your business and sales? We offer assistance to all small business and encourage coffee shops to carry our coffee. We have promotional incentives and payment plans available for interested clients. We can also customize our branding to work with your business. Feel free to reach out to us to find out more.

 

Delivery Rates and National Sales 🇨🇦

We offer free delivery to commercial businesses in Prince Edward County with a minimum purchase of one case of coffee or 12 bags equivalent. Quinte, Trenton, Napanee and Kingston districts we offer free delivery based on two cases or more. Toronto, Ottawa, Montréal and surrounding businesses in those regions can contact us for our distribution partners.

All other businesses outside of Ontario can contact us for a list of our distributors.  

 

International Sales 🇺🇸🇲🇽

We are currently open to sales across North America. All of our coffee is USDA Certified Organic. Please contact us to find out about our products reaching your destination.

 

Sponsorship and Donations

Due to an abundance of requests, we're unable to take on every applicant we speak with, however, we strongly encourage those who are interested, in submitting their requests to us directly.

Stone Temple Coffees reviews influencer requests during the first week of each quarter.

If your request is approved, you will be notified by telephone during the second week of the quarter. This is the only time that influencer requests are reviewed and approved.

When the time is right we can reach back out and really get the ball rolling! Thank you for your interest in working with us, we hope to talk with you soon!

 

Fundraising for schools and sports teams? 

 Our coffee is available at special prices to help you raise those much needed funds. Contact us at info@stonetemplecoffees.com to find out the details. 

 

 Tracking Your Parcel

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information within 2 business days of your order being placed, please contact us at (613) 920-7694 or send us an email through our Contact Us page.

All orders ship within 1 business day of the order being placed. Typically, if the order is placed before 2 p.m EST, the package will ship out the same day. This time is estimated and is subject to change during the holiday season (November-January).

 

How long it takes for Your Parcel to Arrive.

For any order shipping within the Canada will take between 2-5 business days to arrive

For any order that is shipping Internationally, it is expected to take between 2-4 weeks to be delivered.

All orders ship within 1 business day of the order being placed. Typically, if the order is placed before 2 p.m EST, the package will ship out the same day. This time is estimated and is subject to change during the holiday season (November-January).

Once the order is processed and shipped, keep an eye out for your shipping confirmation with Canada Postal Service tracking link. It's important to be sure the email address you've entered at checkout it correct and a valid address. The tracking information may take up to 8 hours to develop details, so check back periodically.

Please feel free to contact us with any questions, or if the link does not generate details after 24 hours - We're happy to help find your order and make sure we get your tracking/order information to you.

Customs and Fees

We are unable to account for any additional customs/shipping fee's incurred after we ship the package from our facility, as customs fees will vary and differ from place to place. We charge the required amount during the checkout process but are unable to request the additional charges as those are in place through your countries customs, specifically.

 

 Brand Ambassador Requests

Stone Temple Coffees is still in a developmental phase of introducing a Brand Ambassador program shortly. If you are interested in becoming a future Brand Ambassador for us, please feel free to contact via email. We will take consideration towards those showing qualified interest.

 

Franchising Opportunities

We have taken the initiative for 2020 to begin phasing for a line of Stone Temple Coffee Shops beginning in 2022 for locations in Ontario, Canada. Please contact us for more information and company investment opportunities.